IHG
Pubblicata
Spa Manager
Cosa comprende il lavoro
Hotel Brand: InterContinental
Location: Lebanon, Mzaar
Hotel: Mzaar (Mountain Resort & Spa) (MZRHA), Ouyoun El Simane, Kfardebiane
Job number: 128122
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental®️ brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
InterContinental Mzaar Lebanon Mountain Resort and Spa is looking to hire a Spa Manager.
The InterContinental Mzaar is located in the heart of the Lebanese Mountains, with 140 rooms and suites along with a Spa, a variety of F&B outlets and banquet facilities in Lebanon.
A little taste of your day-to-day
- Supervise the spa personnel including therapists, receptionists, gym staff and beauticians.
- Maintain and elevate the standards of service and cleanliness across all spa.
- Ensure that all spa areas adhere to the highest health, safety, and sanitation standards.
- Ensure the implementation and compliance with the company’s fire, life, and safety requirements
- Monitor appointment scheduling, inventory, and equipment maintenance.
- Develop spa service menus and packages in alignment with guest preferences and industry trends.
- Conduct market and competitor analysis to stay ahead of the competition in terms of service delivery.
- Handle guest complaints and refer to them as necessary, follow up on corrective/preventive action. Pay attention to detail on special requests.
- Assist in planning for future staffing needs and recruiting in line with company guidelines, prepare and administer a detailed induction program for new staff aligned with the aim to have a great start.
- Assist in maintaining a comprehensive, current, and guest-focused set of departmental standards and procedures and oversee their implementation.
- Ensure that a training needs analysis of the team is carried out and training programs are designed and implemented to meet those needs.
- Appraise the appearance, discipline, and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
- Implement innovative strategies to continually enhance the overall guest experience.
- Develop and manage budgets for the spa facilities.
- Regularly analyze financial performance, revenue, and expenses, proactively making adjustments to optimize profitability.
- Review weekly and monthly revenue and cost budgets.
- Identify opportunities for revenue growth, such as promotions and package deals, catering to guests from each hotel.
- Collaborate with the marketing team to create and execute comprehensive marketing strategies.
- Oversee the inventory of spa products, equipment, and supplies.
- Efficiently manage stock levels and reorder supplies as needed to meet guest demand.
- Prepare comprehensive reports on the performance of the spa
- Regularly review and monitor all therapists’ treatment performance against standards.
- Carry out or organize all in house training on a regular basis in all areas.
What we need from you
- A bachelor's degree in Physiotherapy, Hospitality Management, or a related field is preferred.
- Physiotherapist should be registered in the Order of Physiotherapists in Lebanon.
- Extensive previous experience in spa management or a similar role, ideally within a hotel environment.
- Exceptional leadership and interpersonal skills.
- Outstanding customer service and communication abilities.
- Knowledge of spa treatments.
- Excel, Word, Power Point Computer skills.
- Proficiency in speaking and writing Business English.
What you can expect from us:
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
- Dipartimento: Spa