Spa Manager

Hotel Brand: InterContinental
Location: Lebanon, Mzaar

Hotel: Mzaar (Mountain Resort & Spa) (MZRHA), Ouyoun El Simane, Kfardebiane

Job number: 128122



As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental®️ brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

InterContinental Mzaar Lebanon Mountain Resort and Spa is looking to hire a Spa Manager.

The InterContinental Mzaar is located in the heart of the Lebanese Mountains, with 140 rooms and suites along with a Spa, a variety of F&B outlets and banquet facilities in Lebanon.

A little taste of your day-to-day

• Supervise the spa personnel including therapists, receptionists, gym staff and beauticians.
• Maintain and elevate the standards of service and cleanliness across all spa.
• Ensure that all spa areas adhere to the highest health, safety, and sanitation standards.
• Ensure the implementation and compliance with the company’s fire, life, and safety requirements
• Monitor appointment scheduling, inventory, and equipment maintenance.
• Develop spa service menus and packages in alignment with guest preferences and industry trends.
• Conduct market and competitor analysis to stay ahead of the competition in terms of service delivery.
• Handle guest complaints and refer to them as necessary, follow up on corrective/preventive action. Pay attention to detail on special requests. 
• Assist in planning for future staffing needs and recruiting in line with company guidelines, prepare and administer a detailed induction program for new staff aligned with the aim to have a great start.
• Assist in maintaining a comprehensive, current, and guest-focused set of departmental standards and procedures and oversee their implementation.
• Ensure that a training needs analysis of the team is carried out and training programs are designed and implemented to meet those needs. 
• Appraise the appearance, discipline, and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
• Implement innovative strategies to continually enhance the overall guest experience.
• Develop and manage budgets for the spa facilities.
• Regularly analyze financial performance, revenue, and expenses, proactively making adjustments to optimize profitability.  
• Review weekly and monthly revenue and cost budgets.
• Identify opportunities for revenue growth, such as promotions and package deals, catering to guests from each hotel.
• Collaborate with the marketing team to create and execute comprehensive marketing strategies.
• Oversee the inventory of spa products, equipment, and supplies.
• Efficiently manage stock levels and reorder supplies as needed to meet guest demand.
• Prepare comprehensive reports on the performance of the spa 
• Regularly review and monitor all therapists’ treatment performance against standards.
• Carry out or organize all in house training on a regular basis in all areas. 

What we need from you

• A bachelor's degree in Physiotherapy, Hospitality Management, or a related field is preferred.
• Physiotherapist should be registered in the Order of Physiotherapists in Lebanon.
• Extensive previous experience in spa management or a similar role, ideally within a hotel environment.
• Exceptional leadership and interpersonal skills.
• Outstanding customer service and communication abilities.
• Knowledge of spa treatments.
• Excel, Word, Power Point Computer skills.
• Proficiency in speaking and writing Business English. 

 

What you can expect from us:

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.