Assistant Spa Manager
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POSITION OVERVIEW
The Assistant Spa Manager works in tandem with the Spa Leadership to provide a unique experience and service to all Aman Spa guests.
RESPONSIBILITIES
Responsible for but not limited to:
QUALIFICATIONS
The Assistant Spa Manager works in tandem with the Spa Leadership to provide a unique experience and service to all Aman Spa guests.
RESPONSIBILITIES
Responsible for but not limited to:
- Track all spa inventory including retail and professional and make sure proper monthly inventory reports are completed in a timely matter.
- Ensure professional products are being used correctly in all treatments performed and assist in pre-measuring for each treatment booked.
- Assist in providing detailed consultations with Aman Spa guests to ensure their wellness experience during their stay is personalized
- Assist with development of Spa menu to ensure the guest experience remains fresh and regionally relevant
- Assist with overseeing all departmental functions including short and long term planning, as well as day-to-day operations
- Deliver and train staff on guest service standards which are consistent with the Aman philosophy
- Assist Spa Manager to maximize Spa occupancy and/or revenue in order to surpass budgeted objectives
- Assist with recruiting and developing Spa staff, maintaining succession plans, and providing opportunities for staff to take on more responsibility
- Ensure constant compliance with company policies, and legal requirements
- Ensure adherence to guest service standards within established departmental policies and procedures
- Assist Spa Manager in responding to guest service issues in a professional and timely manner, achieving positive resolutions
- Participate in the research, development, evaluation, and implementation of new services, technology, and processes to ensure a competitive position in the market
- Be knowledgeable of resort information to answer guest inquiries
- Identify and report defects throughout the Spa; notify Spa Manager immediately of hazards, injuries, equipment or processes that may negatively affect the operations
- Ensure Spa property and equipment is properly used and maintained
- Supervise staff to ensure they adhere to company policies and procedures as well as being alert to their duties and responsibilities
- Assist Spa Manager with coordinating and conducting performance appraisals of the Spa staff in accordance with property and company guidelines and procedures
- Conduct regular staff meetings to ensure that communication is strong
- Any other duties as required
QUALIFICATIONS
- Five years’ experience in Spa Operations, preferably in a supervisory role
- Knowledge of general health and sanitation codes
- Demonstrated ability to work in a fast-paced and demanding environment, maintaining a professional attitude to deal effectively with guests, management and employees
- Professional appearance and demeanor
- Must be willing and able provide guests with information on a variety of spa treatments
- Four year college degree in relevant field
- Dipartimento: Cura e bellezza Spa