Assistant Spa Manager

POSITION OVERVIEW

The Assistant Spa Manager works in tandem with the Spa Leadership to provide a unique experience and service to all Aman Spa guests.

RESPONSIBILITIES

Responsible for but not limited to:

• Track all spa inventory including retail and professional and make sure proper monthly inventory reports are completed in a timely matter.
• Ensure professional products are being used correctly in all treatments performed and assist in pre-measuring for each treatment booked.
• Assist in providing detailed consultations with Aman Spa guests to ensure their wellness experience during their stay is personalized
• Assist with development of Spa menu to ensure the guest experience remains fresh and regionally relevant
• Assist with overseeing all departmental functions including short and long term planning, as well as day-to-day operations
• Deliver and train staff on guest service standards which are consistent with the Aman philosophy
• Assist Spa Manager to maximize Spa occupancy and/or revenue in order to surpass budgeted objectives
• Assist with recruiting and developing Spa staff, maintaining succession plans, and providing opportunities for staff to take on more responsibility 
• Ensure constant compliance with company policies, and legal requirements
• Ensure adherence to guest service standards within established departmental policies and procedures
• Assist Spa Manager in responding to guest service issues in a professional and timely manner, achieving positive resolutions
• Participate in the research, development, evaluation, and implementation of new services, technology, and processes to ensure a competitive position in the market
• Be knowledgeable of resort information to answer guest inquiries
• Identify and report defects throughout the Spa; notify Spa Manager immediately of hazards, injuries, equipment or processes that may negatively affect the operations
• Ensure Spa property and equipment is properly used and maintained
• Supervise staff to ensure they adhere to company policies and procedures as well as being alert to their duties and responsibilities
• Assist Spa Manager with coordinating and conducting performance appraisals of the Spa staff in accordance with property and company guidelines and procedures
• Conduct regular staff meetings to ensure that communication is strong
• Any other duties as required

QUALIFICATIONS

• Five years’ experience in Spa Operations, preferably in a supervisory role
• Knowledge of general health and sanitation codes
• Demonstrated ability to work in a fast-paced and demanding environment, maintaining a professional attitude to deal effectively with guests, management and employees
• Professional appearance and demeanor
• Must be willing and able provide guests with information on a variety of spa treatments
• Four year college degree in relevant field