Operations Manager
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Job Description
About the role
A rare leadership opportunity has become available in our Ultra Luxury Lodge. Reporting to the Director of Operations (“DOO”) you will assume the position of second in command of all property operations and full responsibility in the DOO’s absence.
This is a key position that will directly contribute to the day to day operations of the lodge. The successful candidate will need to have extensive hospitality experience, a strong focus on excellence, plenty of enthusiasm and a flexible approach. The right applicant must be self-motivated, a team player and able to work well in a high-pressure environment.
The role involves
• Ensuring the ultimate guest experience, through a genuinely warm and personalised service
• Inspiring the highest standards through all core departments of the Lodge
• Effective financial and manning management
• Coaching and development of our department managers
• Managing logistics and communications around groups and events, ensuring a seamless outcome
• Ensuring an incredible employee experience, including, (but not limited to) recruitment, associate housing, engagement and development
About you
• A passion for service delivery and hospitality
• Previous (minimum 4 years) senior level experience in 5 Star Luxury Hotels and or Boutique Lodges
• Exceptional Food & Beverage and / or Front Office knowledge
• Understanding of housekeeping & maintenance procedures
• A hardworking and co-operative manner
• Excellent management ability and communication skills
• Ability to drive a team and foster team-work
• Previous experience in development and/or coaching
• Administrative management experience, including strong financial acumen
• A high level of attention to detail and commitment to high standards and quality
• An awareness of developments within the food & lodge industries as well as international trends in hospitality
We are also looking for a candidate with the following attributes:
• A high degree of professionalism
• A natural relationship builder
• Passionate about attention to detail, which is critical in delivering luxury experiences
• Highly self-motivated
• Assumes ownership for their role
• Comfortable and calm working under pressure
• Thoughtful, kind and leads by example
Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.
What we offer
At Rosewood Matakauri we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.
We offer competitive remuneration and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners.
Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply.
If you wish to apply for this role and have the attributes above, we would love to hear from you!
About Us
Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.
About the role
A rare leadership opportunity has become available in our Ultra Luxury Lodge. Reporting to the Director of Operations (“DOO”) you will assume the position of second in command of all property operations and full responsibility in the DOO’s absence.
This is a key position that will directly contribute to the day to day operations of the lodge. The successful candidate will need to have extensive hospitality experience, a strong focus on excellence, plenty of enthusiasm and a flexible approach. The right applicant must be self-motivated, a team player and able to work well in a high-pressure environment.
The role involves
• Ensuring the ultimate guest experience, through a genuinely warm and personalised service
• Inspiring the highest standards through all core departments of the Lodge
• Effective financial and manning management
• Coaching and development of our department managers
• Managing logistics and communications around groups and events, ensuring a seamless outcome
• Ensuring an incredible employee experience, including, (but not limited to) recruitment, associate housing, engagement and development
About you
• A passion for service delivery and hospitality
• Previous (minimum 4 years) senior level experience in 5 Star Luxury Hotels and or Boutique Lodges
• Exceptional Food & Beverage and / or Front Office knowledge
• Understanding of housekeeping & maintenance procedures
• A hardworking and co-operative manner
• Excellent management ability and communication skills
• Ability to drive a team and foster team-work
• Previous experience in development and/or coaching
• Administrative management experience, including strong financial acumen
• A high level of attention to detail and commitment to high standards and quality
• An awareness of developments within the food & lodge industries as well as international trends in hospitality
We are also looking for a candidate with the following attributes:
• A high degree of professionalism
• A natural relationship builder
• Passionate about attention to detail, which is critical in delivering luxury experiences
• Highly self-motivated
• Assumes ownership for their role
• Comfortable and calm working under pressure
• Thoughtful, kind and leads by example
Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.
What we offer
At Rosewood Matakauri we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.
We offer competitive remuneration and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners.
Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply.
If you wish to apply for this role and have the attributes above, we would love to hear from you!
About Us
Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.
- Dipartimento: Responsabile Rooms Division
