Housekeeping Receptionist

Job Description

To provide administrative support for housekeeping operations, to Housekeeping Management and to assist in the day-to-day operations of the Housekeeping office by responding to telephone inquiries, directing service to guests, greeting and receiving Department Associates while adhering to all Hotel and Department procedures and standards.

Essential Functions

• Opening Department duties in the morning including running reports, preparing assignment papers etc.
• Assists the Housekeeping Management with preparing associates schedules, notes, and gratuity distribution reports
• Helps to coordinate and schedule department meetings and the proper distribution of current information.
• Provides organization for a busy office, including filing, correspondence, and telephone communication.
• Ensures the safe and efficient storage, handling, distribution and control of Department communication equipment and keys.
• Maintains an on-going calendar of events, Associate vacations/time off, and required activities.
• Posts on a timely basis all guest requirements, current and updated, and all VIP arrivals on a daily basis.
• Complete daily check list and written handover at the end of shift.
• Assists in planning and coordinating all major events for Housekeeping associates.
• Maintains up to date Department files with accuracy and confidentiality.
• Responds to requests for information in a timely and friendly manner.
• Ensure sure all guest information is accurately recorded in guest history.
• Is an active team player with a “hands on” approach.       
• Records all maintenance requests accurate and informs the engineering or other appropriate department accordingly as per departmental guidelines. Follows up and updates with the supervisor before the end of the shift. Informs the Housekeeping Manager if needed
•  Keeps track of all room status and follows up according to the operational needs.

• Assist the Housekeeping Management with stock taking and delivery of requested items accordingly.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

·         Must be able to work well under pressure

·         Demonstrated ability to remain in stationary position for extended periods of time with limited movement.

·         Demonstrated attention to detail

·         Ability to maintain discretion and confidentiality of all guests and hotel information at all times.

·         Ability to work cohesively with other departments as part of a team

·         Must be willing to work a flexible schedule

Education:

Any combination of education, training or experience that provides the required knowledge, skills and abilities.  Minimum High School education preferred.

About Us

A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker’s Point Bermuda’s premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker’s Town and offers breathtaking vistas of the ocean and sound. With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island’s finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or “spa” to their heart’s delight within this well-appointed setting.