Mandarin Oriental

Pubblicata

Americas - Assistant Catering Manager

Cosa comprende il lavoro

The role is a customer orientated position for both internal and external customers for all aspects of the catering and conference services field. Co-ordinates all aspects from initial enquiry through to booking, planning, obtaining pertinent information relative to events inquired by or booked by customer and communicates all catering and conference related information to hotel colleagues in an accurate and timely manner. This is to ensure the customer receives excellent product, service and value.

Support company's philosophy and company culture on a daily basis to ensure Guest Satisfaction.
Conducts site inspection of the facility when requested by Director of Catering
Processes signed contract and deposit payments when requested by Director of Catering. Passing on payment and confirmation to Account department
Generates Banquet Event Orders
Generates business correspondence
Generates function room diagrams
Utilize Sales Force for accurate blocking of events, groups, traces, and generation of BEOS
Obtain guarantees for food and beverage functions
Check Sales Force daily and weekly reports
Obtain necessary approvals/permits/insurance certificates for functions not held in Conference room
Organize and attend tastings passing on relevant information to the culinary team
Communicate all event information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
Entertain clients, as appropriate
Maintain an active trace system for all events
Contract business with approved vendors, as appropriate
Approve payment and provide backup for contracted vendor business
Coordinate all aspects of catering
Refer business to approved suppliers of service/products, as necessary
Perform additional duties as assigned by Director of thedepartment