Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

• Resolve any issues and discrepancies
• Can arrange transport for guests when needed
• Is knowledgable about London
• Can help guests in visiting hot spots 
• Can maintain hotel records 
• Can provide immaculate phone and interaction etiquette with all guests 
• Support with Security, Licensing, Fire, Health & Safety procedures are strictly followed during the night shift
• Deliver excellent customer service and all guest's requests and complaints to be responded to promptly and effectively
• Support the Reception with check in, check out, guests enquiries during the night
• Ability to work on your own and as part of a team
• Experience within ACCOR brands is preferred but not essential as training will be provided (knowledge of TARS, PROTEL)
• Able to work 4 shifts on, and 4 shifts of

Additional Information

What’s in it for you…

• A competitive salary and extra benefits package
• 28 days holiday (including bank holidays), pension.
• A health cash plan to claim money back and get access to lots of ways to support your physical wellbeing.
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Accor and Mama Hotels family for you and your nearest and dearest.
• Training to get you settled into your role, and development that will help you thrive at work.
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!

If you are keen to discuss the details further, please apply today.

Important to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.