Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

 

Job Description

As a FOOD RUNNER and ambassador of the Mama brand and while representing the company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive, and respectful to ALL Mama Family Members, guests, vendors, contractors, and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.

Objective:

The FOOD RUNNER is responsible for ensuring guests receive excellent service while meeting and exceeding guest expectations.

* Ensures guests receive excellent service.
* Ensures guest tables are clean, pre-bussed, food is ran in a timely manner.
* Greets guests.
* Cross trains as needed.
* Ensures guest's complaints are promptly addressed by management.
* Contributes to restaurant cleanliness.
* Maintains stock of various service items.
* Maintains safe work habits and work environments.
* Abides by food safety standards.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands:

The physical demands described here are representative of those that must be met by the Mama Family Member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move quickly while utilizing safe lifting and twisting practices
• Ability to lift up to 50 lbs
• Ability to stand for extended periods of time
• Ability to perform physical mechanics of cooking for extended periods of time
• Ability to communicate verbally and hear
• Ability to use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus
• Ability to taste and smell

What’s in it for you…

• $19.73 an hour + tips 
• Paid Holidays 
• Goes without saying, but we’ll feed you during your shift. (Family Meal)
• 30% to 50% off rooms globally across the Accor, Ennismore and  Mama Hotels for you and your nearest and dearest.
• 30% of food and drinks for you to enjoy at any of our Ennismore locations 
• A fantastic Training  program to get you settled into the business and progress through the ranks of the business
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
• A brilliant place to work which encourages a family and friendly  atmosphere

Important To know...

Only those eligible to work in the US or have a valid US work permit will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Qualifications

• Prior experience in customer service or a similar role, in a luxury setting, is preferred.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to communicate in English.
• Outgoing demeanor
• Basic Math Skills 
• Trustworthy
• Strong work ethic

Additional Information

All your information will be kept confidential according to EEO guidelines.