Head of Maintenance

As Head of Maintenance, you’ll ensure all aspects of hotel maintenance and management are kept to the very best standards and in line with all relevant health and safety legislature and procedures. You will be responsible for the day-to-day maintenance operations to ensure the resort is maintained to the highest standard.

Your day-to-day People

Manage everyday activities to plan and allocate duties with the Rooms, Plant, Public Areas and Projects Team leaders to allocate the day-to-day duties to their respective teams

• Plan and assign work ensuring you always have the right staffing numbers according to tasks allocated

• Ensure adequate manning levels and ensures the on-call team attends to urgent maintenance duties, repairs or emergency breakdowns which may occur on weekends and evenings. • Obtain quotations for parts or works required to ensure an adequate stock of supplies required for duties assigned

• Ensures an adequate preventive maintenance schedule is in place for all sections

• Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

• Train your team to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently

• Recommend or initiate any HR elated actions where needed Guest Experience

• Understand and respond to customers’ needs and ensure a high level of guest satisfaction

• Carry out a preventive maintenance programme to ensure the hotel is maintained and in service for guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems, and pools)

Financial

• Help prepare the departmental budget and financial plans financial and operational plans for the hotel

• Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning

• Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements

• Maintain good working relations with outside contacts

• Comply with federal, state and local laws regarding health, safety and alcohol services

• Maintain a focus and commitment to operating a “green” hotel

• Perform other duties as assigned. May also serve as manager on duty Accountabilities This is the lead maintenance job in a small or extended stay single site hotel with a limited range of facilities. May supervise a small maintenance staff. What we need from you

• Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience.

• Professional certification and licence if required by law

• Hotel experience preferred.

• Must be able to speak local language(s)

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.