Guest Service Manager /インターコンチネンタルホテル大阪

Hotel Brand: InterContinental
Location: Japan, Osaka, Osaka

Hotel: Osaka (OSAHA), 3-60, Ofuka-cho, Kita-ku, 5300011

Job number: 128516



What is your job?

As the Guest Services Manager, you and your team will play a vital part in the smooth arrival and departure operation of the hotel by ensuring that the guests have a wonderful first and last impression.  This is done by anticipating guests’ needs, providing assistance to their requests, and multi-tasking in various areas.  You and your team will also create a memorable stay by providing the warm atmosphere that makes our guests feel at home in any location.

Guest Services Manager is  responsible for assisting the Front Office Manager, sharing feedback and ensuring the team is providing attentive, courteous, and efficient service to all guests. This additionally includes resolving guest complaints, maximizing revenue opportunities, and maintaining good relations with various stakeholders and partners.  Lastly, responsibilities also include maintaining the cleanliness, sanitization, and safety of all Guest Services areas (and any other related areas deemed necessary by management).

 

YOUR DAY TO DAY

• Handling guest complaints and special requests
• Attending to VIP guests and enhancing customer satisfaction
• Promoting and improving operational efficiency
• Supporting cost management
• Proposing and implementing strategies to increase revenue in guest services
• Training, developing, managing attendance, and creating schedules for staff
• Responding to hotel emergencies and safety situations

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.