Four Seasons Florence
Pubblicata
People and Culture Coordinator
Cosa comprende il lavoro
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role
The People and Culture Coordinator is the first point of contact for employees visiting or calling the P&C office. He/she responds to inquiries efficiently, courteously and professionally and provides clerical support to the People and Culture Department. This position ensures a memorable employee experience by communicating P&C initiatives in a positive and engaging language and maintaining the highest standards for staff accommodation, the heart of the house and the onboarding process. The P&C Coordinator handles every task with integrity and confidentiality.
What you will do
Be the first point of contact when employees enter or call the P&C office interacting and assisting them with genuine heart. Provide support and clerical expertise to People and Culture Department and respond to inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction.
Engage with new team members coordinating the whole onboarding process, including pre-arrival communication, uniform fitting, locker and housing allocation, medical screening, welcome pack, onboarding plan, etc.
Responsible for the staff housing allocation and optimal conditions: perform staff accommodation inspections weekly ensuring they are clean and orderly, reporting to maintenance, security or housekeeping any follow up action.
Responsible for the HOH – Heart of the House optimal conditions: perform locker inspections weekly ensuring they are clean and orderly, reporting to maintenance, security or housekeeping any follow up action.
Maintain and update all bulletin boards and TV in service area as well as Viva Engage for sharing company information with all employees.
Organize and promote the events and initiatives of the engagement calendar: social activities, wellbeing activities, DIB initiatives, recognition and award events, parties, general meetings etc.
Perform administrative duties such as filing, typing, reporting and answering telephones and emails according to Four Seasons standards for quality, professionalism and friendliness.
Maintain and update all employee records (both electronically and hard copy files) ensuring that documentation is easily accessible and organized.
Support the Senior Director of People & Culture in preparation of reports, audits and other tasks and assist with other areas of People & Culture when needed.
Maintain confidentiality of information in the department including conversations, personal information, compensation and medical files.
What you bring
Prior experience in HR within Hospitality field is an advantage.
Excellent personal presentation and interpersonal skills to work with cross-functional teams, an outgoing personality and a can-do approach to any request.
Strong work ethic, confidentiality and well developed organizational skills are requirements.
Robust organization skills, time management and ability to multi-task as well as ability to adapt in changing priorities.
Fluency in both English and Italian.
Proficient computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Social Media communication.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals
Schedule & Hours:
This position is based at the Four Seasons Hotel Florence and the contract is full time. You must possess the legal right to work in Italy at the time of application.
- Dipartimento: Risorse umane
Su di te
- Lingua richiesta: Italiano.
L'azienda
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
People and Culture Coordinator
A tempo completo, A tempo indeterminato
Data di inizio:
