Reservations Supervisor

POSITION OVERVIEW

POSITION TITLE: Reservations Supervisor

 

REPORTS TO: Reservations & Revenue Manager

 

JOB SUMMARY: Handling reservations accurately and promptly and ensure that Reservationists are properly trained to do their jobs.

RESPONSIBILITIES

• Train all Reservations staff.
• Supervise colleagues within the department to ensure that standards and policies of service are maintained.
• Ensure that all daily departmental reports and correspondence are completed on time and accurately and assist Reservations & Revenue Manager with other reports as needed.
• To assist the Reservations & Revenue Manager with organizing and carrying out departmental meetings at least once monthly in order to keep staff members informed and up to date with any issues that are necessary.
• Maximize room sales and revenue for the hotel, up-selling as the highest priorities.
• Assist in ensuring that all commissions are correct and follow up promptly.
• Handle wholesalers requests and bookings.
• Handle home bookings in conjunction with Homes Manager.
• Group Support for the Events Manager and Director of Sales and Marketing. Assisting with any reservations needs for the groups.
• Managing group blocks, including rooming lists and ensuring that deposits are up to date and followed up if not received.
• Assist Manager on Duty if needed.
• Assist DOSM and Marketing Manager with the development of all resort collateral including Amangani website, fact sheet and brochure material.
• Ensure that sales and marketing strategies focus on niche travel partners and tourism organizations, Amanjunkies, weddings, groups and buyouts, corporate opportunities, and cultural organizations.
• Assist in the creation of special events, deals, promotions, etc.
• Performing other duties as assigned by management.

QUALIFICATIONS

 

• Must possess excellent communication and presentation skills.
• Requires advanced computer proficiency.
• Must be able to work independently as well as in a group setting.
• Must be able to work some evenings and weekends as needed.
• Professional conduct at all times including punctuality.

This job description and the above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not an exhaustive list of all duties and responsibilities associated with it.