Villa Haven
Publiée
Spa Manager
À propos du poste
Company Description
Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.
Job Description
The spa manager is responsible for the oversight of all spa operations. This includes the leadership of spa teams, supporting the overall spa, fitness operation, quality, and guest experience, as well as team motivation, which is a key component to managing and overseeing the daily operations. The spa manager must ensure colleague satisfaction, guest satisfaction, financial success, health and safety, and environmental stewardship.
- Ensuring that we provide a warm welcome and personalized service to all guests visiting the spa as per the resort policies, procedures, and service standards.
- Supervise and train team members, ensuring their efficiency and effectiveness.
- Ensure all payment transactions are accurate at the end of each day, reporting any discrepancies to the immediate superiors or concern reporting line.
- Understands the impact of department operations on the overall financial goals and objectives of the property and manages to meet or exceed budgeted goals.
- Provide retail recommendations to guests tailored to their specific needs.
- Deals with customer problems and complaints and reports accidents and injuries to management in accordance with the hotel reporting procedure.
- Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensure the spa area is kept clean and free of clutter, and the retail display is presented elegantly and appropriately replenished at all times.
- Assist and coordinate the onboarding of new hires.
Qualifications
- At least 3 years of hospitality industry and spa management experience.
- Positive and can-do attitude.
- Good communication skills with fluency in spoken and written English.
- Committed to delivering a high level of customer service.
- Having the capability to lead, manage, and train the spa team.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively and collectively as part of a team.
Additional Information
- Département: Spa
À propos de vous
See Description
- Langue requise: Anglais.
L'entreprise
Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.
