Butler Manager
About the job
POSITION OVERVIEW
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks, and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into exciting new ventures.
Act like owners – taking charge, leading by example and an immense sense of pride in our work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.
We are looking for a professional, experienced butler manager to perform butler magic services and provide our guests with a safe environment for an exceptional stay with us.
This position is located at Aman New York, New York City, USA with an annual compensation rate of $82,000.
RESPONSIBILITIES
QUALIFICATIONS
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks, and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into exciting new ventures.
Act like owners – taking charge, leading by example and an immense sense of pride in our work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.
We are looking for a professional, experienced butler manager to perform butler magic services and provide our guests with a safe environment for an exceptional stay with us.
This position is located at Aman New York, New York City, USA with an annual compensation rate of $82,000.
RESPONSIBILITIES
- Monitor or reviews calls or other correspondence between guest relations and guests
- Collect data and prepares reports on guest complaints and inquiries
- Care for guests in any needs they may possibly have
- Prepare knowledge-based documents such as summaries and responses to frequently asked questions
- Identify opportunities to update or improve guest service procedures and makes recommendations to the Front office manager or other appropriate staff
- Perform other related duties as assigned
QUALIFICATIONS
- A High school diploma
- 3+ years of supervisory experience in hotel guest service management
- At least 2+ years’ experience in hospitality or guest services
- Excellent communication skills
- Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to guest service
- Department: F&B kitchen
