Villa Park
Publiée
Excursion Supervisor
À propos du poste
Company Description
Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.
Job Description
- Assist to the department head, in managing excursions section including staffing, training, disciplining, scheduling and monitoring performance in order to provide optimal guest satisfaction.
- Adhere rules and regulation of the resort.
- Supervise overall operation of Excursions, Activities and Guest Relations.
- Supervise all the excursions conducted under Guest Service Department.
- Supervise all the excursions bookings, boat arrangements, tour guide allocations & follow-up procedures.
- Managing and promoting all the guest excursions to ensure a maximum revenue & follow up billings of all excursions
- Supervise and maintain proper inventory of excursion related equipment (fins, marks, snorkel and life jackets)
- Escort & Guide excursions.
- Supervise and follow-up with any arrangements for excursions with special requests (e.g. food & drinks arrangements etc.).
- Monitor equipment safely and accurately.
- Monitor excursion promotions, bookings & cancellation record and follow procedures.
- Provide updated information related to excursion to concern departments accurately and follow-up.
- Provide guest information, handle guest requests, complaints, follow-up and log.
- Supervise any guest medical or any other emergencies and incident, accident record.
- Supervise Activity Desk & surrounding is kept clean and neat at all the times.
- Supervise and monitor excursion guide’s schedules, shift briefing and attending Front Office briefings, meetings and record of the important events.
- Supervise excursion guide attendance, staff performance evaluation, grooming and report.
- Supervise the necessary stock for the department daily operations and check reorder level.
- Properly handle resort properties and handle office equipment’s follow preventive maintenance procedures.
- Attend any social or promotional gatherings, staff activities, training or general work the department or management may hold.
- Provide miscellaneous clerical guest services where appropriate.
Qualifications
- Minimum: GCE O’ Level
- Certificate in Guest Services
- Minimum: 1 year’ experience in the field is desired
- Communication skills
- Excellent problem solving & time management skills
- Able to work long hours and a team player
Additional Information
- Département: Administration
À propos de vous
See Description
- Langue requise: Anglais.
L'entreprise
Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.
