Service Leader - Front Office (Rooms Controller)

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Front Office.

As a Service Leader - Front Office, we rely on you to:

• Have a complete knowledge of the operational systems at Front Office.
• Buildrelationship with guests to delight and gain loyalty.
• Take note, collect, and take actionon any guests’ preferences.
• Ensureall interactions with guests are handled professionally and with care adhering to hotel’s policies and procedure.
• SuperviseFront Office operations and workflow to maximize guests’ satisfaction.
• Knowall the emergency procedures and the appropriate response during each emergency situation.

We are looking for someone who:

• Is presentable, articulate, and well-groomed
• Communicates and writes with fluency in English (as well as the local language)
• Is a college graduate (preferably HRM)
• Has a relevant experienceasFront Office with a supervisory position
• Has strongengagement, interpersonal, and communicationskills.
• Is able to lead and motivate the team
• Takes ownership and initiative
• Has knowledge of OPMS (preferably)
• Is willing to work long hours
• Background in Rooms Controlling using OPMS

If you are the right person, what are you waiting for? Click the apply button now!