Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

WHAT WE EXPECT OF YOU:

 

• Compilation and updating of the requisite training manuals and tools per field
• Updating the Premium Master Training Attendance List and records for all training i.e. Fire, First Aid & Dubai Way.
• Updating of personal training history files of all employees in coordination
• Is familiar with Training Guidelines and People & Culture Policy issued by the Corporate Head Office and ensures that they are applied accordingly.
• Updating Intern files and sending offer letters to Interns, tracking onboarding, and final issuing of Certificates.
• Managing Room Bookings for training planned and preparing BEOs when required.
• Responsible for the preparation of all Training and recognition certificates.
• Ensuring that booked training rooms are set up as per requirements of the respective trainings.
• Create Printed and instructional materials to be used in training.
• Following up on nomination lists to ensure departments nominate Colleagues.
• Managing Training Attendance and nominations using the Learning management system.
• Maintain soft copy and hard copy files of all training-related documents and ensure that these files are up to date and in compliance with ISO policy.
• Facilitate some sections assigned for training to support the training team.
• Prepare posters and arrangements for CSR activities in the hotel and maintain the records of the   Events including required Purchase Orders.
• Managing Tracking of cross-training/cross-exposure and preparing certificates.
• Implement and evaluate training practices to maximize efficiency and effectiveness.
• Preparing Training Certificates for All Rixos Training.
• Conduct 3 audits per week for the departments to check the quality of the briefings being conducted and give feedback.
• Conduct IFH training for Restaurant Reservations and Operators when reports are released.
• Conduct a Show around when New Hire Orientation is being conducted for the Hotel within the week.
• Updating the Product Knowledge sheet for the Hotel to capture all new information.
• Making Purchase requisitions for items required for the training department.
• Updating the Monthly Training Report.
• Compiling the Training needs for Rixos during the Appraisal period from the appraisal Forms.
• Participating in Colleague Engagement Activities involving P&C & Training.
• Actively seek current training methods and best practices to facilitate training employees.
• Participate in creating and implementing each year’s training courses and materials.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Communicate in a professional, positive and courteous manner at all times with all levels of internal and external employees.
• Handle confidential matters/information with the appropriate level of sensitivity.
• Ensure compliance with all health, hygiene, security, safety, and fire rules & regulations.
• Take responsibility for own development.
• Informs the Country Director of People Development regarding important events and news from within the hotel operation to avoid misunderstandings
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
• Performs tasks accurately and efficiently.  Demonstrates dedication and commitment to the role
• Reports for duty as scheduled and on time
• Demonstrate enthusiasm at work, courteous and helpful to colleagues and customers
• Takes ownership and follows through employees' requests
• Perform other duties that management may from time to time reasonably require

Qualifications

• Excellent communication and leadership skills. 
• Effective planning and multitasking abilities.
• Having a deep understanding  of adult learning principles.
• Efficient computer and presentation literacy/proficient in MS. 
• Strong analytical skills.
• University degree in the field of Training or similar, minimum 5 – 7 years of experience in the same role in hospitality.