Head Concierge
À propos du poste
Company Description
Nestled along the Haliç, Rixos Tersane epitomises unmatched guest experiences and service excellence. Dedicated to redefining Istanbul's lifestyle scene, the hotel is an eclectic fusion, creating an urban hotspot and lifestyle hub with panoramic views of the Haliç. Situated in Istanbul's historic Tersane district along the Golden Horn, Rixos Tersane Istanbul seamlessly combines modern luxury with a 600-year-old dockyard's rich heritage.
Job Description
Job Description
Head Concierge
We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. We work with people we enjoy, travelling and having fun with. This is an extraordinary opportunity to join our team. You will be part of a strong pre-opening team.
Responsibilities:
- The Head Concierge oversees all aspects of the concierge department.
- Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
- Responsible for the attends to guests' needs and helps them organize their accommodations while staying at hotels or other establishments that provide lodging services.
- To making reservations, recommending restaurants and bars for visitors in town.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Arrange events, excursions, transportation etc. upon request from hotel residents.
- To arrange errands such as grocery delivery or dry cleaning to ensure guests enjoy their time.
- Apply project management techniques
- Conduct staff performance assessment process
- Manage Concierge operation
- Manage crisis situation
- Monitor and reward performance in a team to support achievement of results
Qualifications
- University degree
- At least 5 years of experience in the position of Head Concierge
- Team Oriented
- Fluent in English
- Strong internal and external communication skills, both verbal and written
- Organizational skills
- Département: Concierge
L'entreprise
Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains. Dedicated to offering traditional Turkish hospitality and a unique spa experience in the finest surroundings and luxury ambience, Antalya based group owns and operates premium resorts & villas including city hotels in key regions as diverse as Turkey, Europe, CIS Countries, North Africa and Middle East.
Rixos Hotels portfolio of exceptional properties is sited in prime and historic locations. With more than 6,500 staff serving all its properties, Rixos Hotels have developed an innovative guest experience that blends the best of the new and old. Designed to offer a unique luxury long stay experience, the Rixos villas are beautifully furnished. Tailor-made service with private butler and concierge is the ultimate choice of the world’s most distinguished travelers. At the heart of every Rixos hotel is a revitalizing Wellness and Spa Center with an authentic Turkish Hammam, offering a unique spa treatment, menu and atmosphere.
Known for their hospitality, attentive personalized service and fine cuisine, Rixos Hotels received global recognition and top ratings from distinguished specialist professional bodies such as the American Five Star Diamond Award, Conde Nast, World Travel Awards and Great Hotels of the World.
