Kempinski Hotel Grand Arena Bansko Bulgaria
Publiée
Front Office Agent
À propos du poste
Front Office Agent
Application Deadline: 1 September 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Bulgaria - Sofia
Compensation: лв.0 / month
Description
Discover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko – the most modern winter resort in the Balkans. The only representative if the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, superb conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
For our Dream Team in Kempinski Hotel Grand Arena Bansko we are currently looking for passioned Front Office Agent who dares to craft a bespoke customer experience to our guests. The role is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards.
Overall Objectives:
- Up-selling in order to increase room revenues;
- Shift closing is done properly;
- Financial Policies and Procedures are supported and followed;
- LQA (Leading Quality Assurance) audit results are according to the hotel standards;
- CSS (Customer Satisfaction Survey) results are met according to the hotel standards.
Key Responsibilities
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards;
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers;
- Process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice;
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float;
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. - It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints;
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests;
- Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities;
- Possess a working knowledge of the room reservation procedures;
- Maintain the neatness of his/her working area.
Skills, Knowledge and Expertise
- Previous experience as Reservation Agent or Receptionist is a plus;
- Excellent knowledge of English. Additional foreign language is a plus;
- Computer literacy and preferably knowledge of Opera;
- Excellent communication skills;
- Passion for delivering a bespoke customer experience.
Benefits
We offer:
Company training, an exceptional opportunity for professional and career development, competitive remuneration package as well as an excellent team atmosphere.
If you are a positive person who loves challenges and likes to work in a young dynamic team as well as gain a lot of knowledge and experience in an exceptionally pleasant working environment, you are welcome to become part of the huge Kempinski family!
Only the shortlisted applicants will be contacted. All applications will be treated in the strictest confidentiality.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.
Embrace an experience as individual as you are!
About Kempinski Hotel Grand Arena Bansko Bulgaria
Discover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko - the most modern winter resort in the Balkans. The only representative of the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, super conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
Application Deadline: 1 September 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Bulgaria - Sofia
Compensation: лв.0 / month
Description
Discover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko – the most modern winter resort in the Balkans. The only representative if the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, superb conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
For our Dream Team in Kempinski Hotel Grand Arena Bansko we are currently looking for passioned Front Office Agent who dares to craft a bespoke customer experience to our guests. The role is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards.
Overall Objectives:
- Up-selling in order to increase room revenues;
- Shift closing is done properly;
- Financial Policies and Procedures are supported and followed;
- LQA (Leading Quality Assurance) audit results are according to the hotel standards;
- CSS (Customer Satisfaction Survey) results are met according to the hotel standards.
Key Responsibilities
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards;
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers;
- Process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice;
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float;
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. - It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints;
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests;
- Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities;
- Possess a working knowledge of the room reservation procedures;
- Maintain the neatness of his/her working area.
Skills, Knowledge and Expertise
- Previous experience as Reservation Agent or Receptionist is a plus;
- Excellent knowledge of English. Additional foreign language is a plus;
- Computer literacy and preferably knowledge of Opera;
- Excellent communication skills;
- Passion for delivering a bespoke customer experience.
Benefits
We offer:
Company training, an exceptional opportunity for professional and career development, competitive remuneration package as well as an excellent team atmosphere.
If you are a positive person who loves challenges and likes to work in a young dynamic team as well as gain a lot of knowledge and experience in an exceptionally pleasant working environment, you are welcome to become part of the huge Kempinski family!
Only the shortlisted applicants will be contacted. All applications will be treated in the strictest confidentiality.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.
Embrace an experience as individual as you are!
About Kempinski Hotel Grand Arena Bansko Bulgaria
Discover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko - the most modern winter resort in the Balkans. The only representative of the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, super conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
- Département: Réception
