Supervisor/Team Leader

JOIN OUR FAMILY

We may be brand new, but our hotel the ibis Styles Paignton is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests.
At The Mercure and the Ibis Styles Paignton we are managed by RBH management.

We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 
At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON

What you'll be doing...

Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following. 

• Managing and training the Concierge associates, Night Manager, and front office team.
• Managing the daily shift process, ensuring all team members adhere to standard operating procedures.
• Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
• Ensuring all cash / credit card handling procedures are adhered to at all times.
• Ensuring the front desk provides a professional and friendly service for customers.
• Dealing with customers, including handling complaints when they come to the desk.
• Front line liaison for any hotel emergency, liaising with appropriate departments and authorities.
• Scheduling Front Office rotas.
• Liaising with other department heads and leaders.
• Maintaining and exceeding Front Office goals.
• Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals.
• Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures)
• Ensuring exceptional customer service is at the forefront of the hotel.

 

 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Front office supervisor, you will need the following qualities and skills. 

• Experience in a similar role within a hotel environment.
• Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude.
• Excellent interpersonal skills.
• Ability to lead and motivate a team.
• Flexible & adaptable to different working conditions & hours. 
• Forward thinking & promotes new ideas. 
• Oral & written fluency in English. Additional language will be considered a plus.
• Be motivated & a self-starter. 
• Knowledge of Opera PMS desirable.
• Commitment to Westin values and beliefs. 
• Effective training skills & interpersonal capabilities.
• Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year
• Training and Career progression opportunities
• Recommend a Friend Scheme
• Employee of the Month/ Year
• Gratuities and Service charges paid
• Discounts in supermarkets and days out
• To learn more about our full benefits package,  to watch our employee benefits video.
• £12.37 per hour

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

 

#LifeatRBH 

 

 

 

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON What you'll be doing... Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following.  Managing and training the Concierge associates, Night Manager, and front office team. Managing the daily shift process, ensuring all team members adhere to standard operating procedures. Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service. Ensuring all cash / credit card handling procedures are adhered to at all times. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk. Front line liaison for any hotel emergency, liaising with appropriate departments and authorities. Scheduling Front Office rotas. Liaising with other department heads and leaders. Maintaining and exceeding Front Office goals. Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals. Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures) Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Front office supervisor, you will need the following qualities and skills.  Experience in a similar role within a hotel environment. Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude. Excellent interpersonal skills. Ability to lead and motivate a team. Flexible & adaptable to different working conditions & hours.  Forward thinking & promotes new ideas.  Oral & written fluency in English. Additional language will be considered a plus. Be motivated & a self-starter.  Knowledge of Opera PMS desirable. Commitment to Westin values and beliefs.  Effective training skills & interpersonal capabilities. Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300