hosco Talent Search on behalf of a leading 5* Hotel group in Florence
Publiée
Concierge Agent
À propos du poste
The contract is seasonal (2024 summer season). You must possess the legal right to work in Italy at the time of application.
The Concierge is an integral part of the Front Office Team whose main objective is to ensure our guests are well looked after from the start. Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. With local knowledge and insights the Concierge team does wonders to enhance guests experiences, making their stay that much more enjoyable.
What you will do
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
Be knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
The Concierge is an integral part of the Front Office Team whose main objective is to ensure our guests are well looked after from the start. Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. With local knowledge and insights the Concierge team does wonders to enhance guests experiences, making their stay that much more enjoyable.
What you will do
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
Be knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
- €25,500
- • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Employee Meals • Access to the Wellbeing hotel program • Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
- Département: Concierge
À propos de vous
Front Desk or Concierge experience in luxury hospitality operations.
A natural talent for problem solving, excellent interpersonal and relationship-building skills, as well as exceptional organization skills.
Fluency in English and Italian.
Knowledge of the city of Florence would be a plus.
A natural talent for problem solving, excellent interpersonal and relationship-building skills, as well as exceptional organization skills.
Fluency in English and Italian.
Knowledge of the city of Florence would be a plus.
- Langues requises: Italien et Anglais.
L'entreprise
hosco Talent Search is a division of Hospitality Connection (hosco).
hosco Talent Search provides hospitality employers with a distinctive and highly efficient placement service for young talents in the industry. With a team composed of recruitment experts, hosco assists companies in the recruitment efforts of both interns, graduates and alumni.
