Holiday Inn Express London - Limehouse
Publiée
Guest Service Manager
À propos du poste
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
A DAY IN THE LIFE OF A Guest Service Manager at Holiday Inn Express London Limehouse
What you'll be doing...
Reporting to the Front Office Manager you can expect your working day to include the following.
You will be responsible for the day to day running of the Reception shift, managing guest expectations and delivering great guest satisfaction. Checking in and out, processing of accurate billing & cashier duties, as well as leading a team of great individuals. You will be required to act as Duty Manager on a rota basis. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Service Manager, you will need the following qualities and skills.
We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience within the hotel industry is essential, as this is a customer facing role and full system training is provided.
- Passionate about delivering GREAT SERVICE and BE GUEST FOCUSED,
- Have previous experience in IHG Brand as Reception Supervisor, Guest Relations Supervisor,
- Experienced in handling guests queries and complaints,
- Experience using Opera PMS,
- Are willing to learn new things and work as part of a wide hotel team,
- We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
- £28000 - £29000 per annum
- Département: Réservations Réception
À propos de vous
- Langue requise: Anglais.
L'entreprise
RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners.
Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK.
Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager.
As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
