Receptionist

Company Description

Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, offering emotional luxury.” Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.

Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre.  Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club.  Food & beverage venues include Raffles’ iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences.  For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track.  The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.

“Embark on a unique career experience, a joyful journey of self-discovery” is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.

 If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:

Receptionist

Job Description

The Receptionist provides a warm, welcoming, and efficient first point of contact for guests. They serve as the face of the hotel and plays a vital role in creating a positive and memorable guest experience. Their primary responsibility is to greet guests, handle check-ins and check-outs, manage reservations, and provide information about hotel facilities, services, and local attractions. Additionally, the Receptionist assists guests with their inquiries, resolves any issues or concerns, and ensures that their needs are met during their stay. They also handle administrative tasks such as processing payments, maintaining guest records, and coordinating with other hotel departments.

Qualifications

1. Education: A high school diploma or equivalent is required. Additional certifications or courses in hospitality management or guest service can be advantageous. 
2. Experience: Previous experience in a similar role, preferably in a luxury hotel or upscale hospitality environment, is preferred. Experience in handling guest inquiries, check-ins, check-outs, and reservations is valuable. 
3. Language Skills: Fluency in multiple languages is highly desirable, however, proficiency in English is a must. 
4. Communication Skills: Excellent verbal and written communication skills are essential. Receptionists should be able to effectively communicate with guests, colleagues, and other departments. 
5. Guest Service Orientation: A strong focus on providing exceptional guest service is crucial. Receptionists should have a friendly and professional demeanor, display empathy, and be proactive in addressing guest needs and resolving issues. 
6. Technical Skills: Proficiency in using computer systems, including hotel management software, reservation systems, and Microsoft Office applications, is required.
7. Organizational Skills: Receptionists should have strong organizational skills to manage multiple tasks, such as handling guest inquiries, processing payments, managing reservations, and maintaining guest records. 
8. Attention to Detail: Being detail-oriented is important to ensure accurate guest information, precise billing, and the ability to anticipate and address guest preferences. 
9. Professional Appearance: Receptionists should present a professional appearance and maintain a neat and well-groomed appearance at all times. 
10. Flexibility and Availability: Receptionists may be required to work in shifts, including weekends, evenings, and holidays. Flexibility in scheduling and availability to work during peak periods is expected.