Hostess

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.

Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.

Job Description

Responsible for providing the basic service aspects of the restaurant so as to function as a successful independent profit center. To ensure the maximum of guest satisfactions in accordance with hotel standards through constant trainings.

 

Main duties

 

- Handle table reservations, control the flow and seating of guests, and perform the

hostess’ duties in a manner consistent with the standards set by the Hotel.

- Take over duties from the previous shift.  Hand over properly before leaving.

- Check, update and follow up on daily events.

- Check and update poster daily according to the meal period.

- Check, advice and co-ordinate with the Station’s Captain on daily events and summary.

- Handle reservations and enquiries.

- Greet and seat the guests.

- Demonstrate thorough knowledge of the menus and beverage list as well as the Hotel’s activities.

- Present the menus and make recommendations.

- Assist in taking food and beverage orders.

- Assist in F&B service.

- Interact with the guests and obtain feedback.

- Assist the station staff during busy periods.

- Liaise between duties and responsibilities with the waiters/waitresses.

- Evaluate operations and procedures and suggest improvements to the Manager.

- Handle the guest complaints.

- Check bills before presenting to the guests.

- Bid the guests farewell and thank them for their patronage.

- Operate the Micros system effectively.

- Ensure that restaurant seating is maximised at all meal periods.

- Monitor the quality and quantity of all food and beverage items served.

- Maintain good communication with all other Hotel departments.

- Enquire guests’ satisfaction and handles guests’ complaints.

 

Qualifications

• At least 1 year experience in the same field
• Excellent communication skills
• MS Office proficient
• Only local candidates will be considered

Additional Information

Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.