Front Office Agent

Job Description

 

Responsibilities:

• Check in and check out
• Allocation rooms coordinating with the housekeeping department.
• Anticipating guests needs and handle their inquiries
• Having a complete knowledge of the hotel, including room types, relative features and facilities, rates, F&B outlets and promotions, etc.
• During the night shift, you are responsible for the activities such as: hotel closing, cash collection, and anticipating the needs of the next day.

Qualifications

Careful of others and the environment around you: you contribute to making the stay as impeccable as unforgettable by bringing your little personal touch!

With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.

Very fluent in Italian and English, you also have a good knowledge of a third language

By joining us as a receptionist, you will become an Heartist