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CCTV Officer

À propos du poste

Şirket Tanımı

1. Knowledge

Intermediate level of reading, writing and oral knowledge in the English language.
Experienced in CPR, first aid, firefighting and crowd control.
Previous experience in security work and certified by law enforcement.
To have thorough knowledge of all SOP’s and P&P’s for Security Department
To have thorough knowledge of local rules and regulations
To have extensive knowledge of hospitality sector, especially upper luxury segment
To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,

2. Service

Foster Raffles Values; Excellence, Respect, Integrity Caring
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
Go extra mile to make sure every employee's needs are not just met, but exceeded.
Treat every employee with respect and make them feel valued
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
Assist and support other departments in order to create team spirit
Assist and support team members and departments to take their performance from good to great with necessary tools
Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
Never fail the Top 5 Service Excellence

Look at me
Smile at me
Talk to me
Listen to me
Thank me

3. Operations

Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
Performs to conduct VIP escorts in a professional and courteous manner.
Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
Ensure that both guests and staff are in a safe, secure and health conscious environment.
Assists in implementing preventive safety and security programs.
Finds solutions to challenges while remaining calm.
Constantly seeks better ways to serve guests and implement solutions.
Provides a genuine and consistent level of exceptional service, makes the guest feel special.
Remains calm and attentive, and displays concern regardless of the circumstances.
Proactively offers to work additional shifts or hours in light of organizational demands.
Security CCTV equipment – Inspecting the CCTV Operations Room to ensure that all equipment is in working order and all cameras are correctly focused.
Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
Perform tasks to serve guest better regardless of his or her role (or department)
Develops different approaches to his or her work and discusses these ideas with management before implementation.
Consistently completes required department / individual projects.

4. Leadership

Act as Security team member to provide best service to all team members
Participate in coaching and counseling
Ensure professional practices to actualize an individualized approach to motivation and recognition processes
Work with all departments on the development and utilization of incentive and other types of motivational programs
Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

İş Tanımı

1. Knowledge

Intermediate level of reading, writing and oral knowledge in the English language.
Experienced in CPR, first aid, firefighting and crowd control.
Previous experience in security work and certified by law enforcement.
To have thorough knowledge of all SOP’s and P&P’s for Security Department
To have thorough knowledge of local rules and regulations
To have extensive knowledge of hospitality sector, especially upper luxury segment
To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,

2. Service

Foster Raffles Values; Excellence, Respect, Integrity Caring
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
Go extra mile to make sure every employee's needs are not just met, but exceeded.
Treat every employee with respect and make them feel valued
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
Assist and support other departments in order to create team spirit
Assist and support team members and departments to take their performance from good to great with necessary tools
Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
Never fail the Top 5 Service Excellence

Look at me
Smile at me
Talk to me
Listen to me
Thank me

3. Operations

Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
Performs to conduct VIP escorts in a professional and courteous manner.
Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
Ensure that both guests and staff are in a safe, secure and health conscious environment.
Assists in implementing preventive safety and security programs.
Finds solutions to challenges while remaining calm.
Constantly seeks better ways to serve guests and implement solutions.
Provides a genuine and consistent level of exceptional service, makes the guest feel special.
Remains calm and attentive, and displays concern regardless of the circumstances.
Proactively offers to work additional shifts or hours in light of organizational demands.
Security CCTV equipment – Inspecting the CCTV Operations Room to ensure that all equipment is in working order and all cameras are correctly focused.
Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
Perform tasks to serve guest better regardless of his or her role (or department)
Develops different approaches to his or her work and discusses these ideas with management before implementation.
Consistently completes required department / individual projects.

4. Leadership

Act as Security team member to provide best service to all team members
Participate in coaching and counseling
Ensure professional practices to actualize an individualized approach to motivation and recognition processes
Work with all departments on the development and utilization of incentive and other types of motivational programs
Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.