Reservations Associate
Sobre el trabajo
Job Responsibilities
· Identify peak and valley dates, provide budgetary figures related to rooms and analyse data.
· Respond to changes in the service design of the existing SOP and generate a step-by-step guideline on how to follow it, in consultation with the Director of Sales. Circulate the guideline and monitor its compliance to ensure efficiency of the team.
· Any other reasonable requests made by management.
· Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
· Processes reservations from the sales office, other hotel departments, and travel agents.
· Knows the type of rooms available as well as their location and layout.
· Knows the selling status, rates, and benefits of all packages plans.
· Knows the credit policy of the hotel and how to code each reservation.
· Creates and maintains reservation records by date of arrival and alphabetical listing.
· Determines room rates based on the selling tactics of the hotel.
· Prepares letters of confirmation.
· Communicates reservation information to the front desk.
· Processes cancellations and modifications and promptly relays this information to the front desk.
· Understands the hotel's policy on guaranteed reservations and no-shows.
· Processes advance deposits on reservations.
· Tracks future room availabilities on the basis of reservations.
· Helps develop room revenue and occupancy forecasts.
· Handles daily correspondence. Responds to inquiries and makes reservations as needed.
· Identify peak and valley dates, provide budgetary figures related to rooms and analyse data.
· Respond to changes in the service design of the existing SOP and generate a step-by-step guideline on how to follow it, in consultation with the Director of Sales. Circulate the guideline and monitor its compliance to ensure efficiency of the team.
· Any other reasonable requests made by management.
· Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
· Processes reservations from the sales office, other hotel departments, and travel agents.
· Knows the type of rooms available as well as their location and layout.
· Knows the selling status, rates, and benefits of all packages plans.
· Knows the credit policy of the hotel and how to code each reservation.
· Creates and maintains reservation records by date of arrival and alphabetical listing.
· Determines room rates based on the selling tactics of the hotel.
· Prepares letters of confirmation.
· Communicates reservation information to the front desk.
· Processes cancellations and modifications and promptly relays this information to the front desk.
· Understands the hotel's policy on guaranteed reservations and no-shows.
· Processes advance deposits on reservations.
· Tracks future room availabilities on the basis of reservations.
· Helps develop room revenue and occupancy forecasts.
· Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Departamento: Reservas