Cluster Assistant Learning Manager/Learning Manager

Minor International

Publicada

Cluster Assistant Learning Manager/Learning Manager

Sobre el trabajo

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Anantara Lawana Koh Samui Resort is located close to the restaurants and nightlife of Chaweng Beach. Sino-Thai-style villas cluster around palm-fringed lagoon pools, for tropical holiday hideaways, and dedicated Villa Hosts are on hand for selected villas.

Wake in luxury and enjoy breakfast overlooking the ocean. Cruise out to sea, unwind in the spa and let the children run wild at the kids’ club. Dine in beachfront style or ascend to the jungle canopy at Tree Tops for an unforgettable culinary journey.

Job Description

To serve the needs of the business, our guests and our colleagues by ensuring that all colleagues are trained to be able to perform their jobs safely and efficiently. To develop and implement the professional development strategy of the hotel. To inspire all hotel employees to behave and perform in accordance with the best standards of our brand.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

Training Strategy and Planning:

Identify the training needs of the hotel and approve with HRM and GM.
Work with HRM and GM to create detailed annual training plan and budget.
Work with department heads to produce an annual training plan by department.
Coordinate and track all training being carried out in the hotel on an ongoing basis.

Training Operations:

Deliver certain hotel-wide training courses for all employees.
Train and support departmental trainers, and coordinate training delivered by department trainees.
Lead the Orientation process for all new employees.

It is not anticipated that shift work is required in this role, however weekend work may be necessary on occasion, in order that the impact of training on the operation is minimised.

Qualifications

A genuine interest in supporting the personal and professional development of all hotel employees.
An affinity with people, an open, approachable, and culturally sensitive nature.
Ability to work effectively at department head level to ensure staff are released for training attendance.
Ablility to coach people and take responsibility for developing their performance, giving feedback and guidance.
Passion about improving customer service, focus on achieving results.
Operational experience in any hotel function would be an advantage.
An aptitude for and interest in learning and understanding new delivery mechanisms, including web-enabled training.
Strong knowledge and familiarity with Microsoft Office software.