Booking Success Coordinator

Are you ready to be part of the heartbeat of DoubleTree by Hilton Brussels City? Join our Booking Success team, the driving force behind our group's, events', and individual reservations' success. We're a dynamic team that transforms inquiries into memorable experiences and profitable revenues, ensuring every guest's stay is unforgettable.

Your key responsibilities

• Manage bookings: Handle inquiries from groups and events, oversee reservations, coordinate with our Group Operations Success team, and ensure smooth contracts signing.
• Drive sales excellence: Convert inquiries into bookings with a strategic, client-focused approach, ensuring high sales conversion through customized offers and effective negotiation.
• Collaborate & communicate: Work closely with the Yield Manager and Revenue Management Center to ensure profitable quotes and alignment with objectives.
• Customer satisfaction: Ensure every event meets customer expectations and operational possibilities, delivering high service levels and profitability.
• Efficient operations: Maintain an organized system to respond to requests within 24 hours and follow up effectively on offers.
• Teamwork & Innovation: Share sales leads, participate in sales actions, client events, and contribute to market analysis to stay competitive.
• Continuous improvement: Commit to ongoing training and personal development for continuous growth.

What we’re looking for

• Language Proficiency: Fluent in English, French, and Dutch.
• Experience: 1-5 years in Sales or Groups & Events positions.
• Skills: Strong commercial and negotiation abilities, excellent teamwork, initiative, empathy, and enthusiasm.
• Independence & Resilience: Able to make decisions independently and handle challenges with a solution-minded attitude.
• Adaptability: Flexible and willing to adapt to a changing market environment.
• Tech Savvy: Proficient in Microsoft Office, capable of performing virtual sales calls and live virtual site inspections.
• Bonus Skills: Familiarity with OnQ Hilton systems, Delphi, and the Brussels market is a plus.

What to expect when working at DoubleTree by Hilton Brussels City

• Collaborative Work Environment: Join a dynamic and collaborative team that encourages the exchange of ideas and creativity.

• Professional Development: Access opportunities for ongoing training, professional growth, and skill enhancement.

• Competitive Compensation: Enjoy a salary aligned with the market, as well as additional benefits such as CCT90, group insurance, meal vouchers, and eco-vouchers.

• Well-being-Focused Company Culture: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.

• Advancement Opportunities: Progress within the company through advancement and career development opportunities.

• Discounts on Products/Services: Did you know that DoubleTree by Hilton Brussels City is part of the Pandox investment group? We own and operate six other hotels in Belgium:

The Hotel. Brussels

Crowne Plaza Antwerpen

Hilton Brussels Grand Place

Holiday Inn Brussels Airport

Hotel Hubert Grand Place

Indigo Brussels City

Enjoy attractive discounts on rooms and restaurants across our various establishments as well as access to the gym!

As a Hilton team member, you also beneficiate from discounts at Hilton properties worldwide!

• Responsible Initiatives: Contribute to company projects or initiatives focused on social and environmental responsibility.

• Recognition Programs: Be recognized and rewarded for your contributions through recognition and reward programs.

What are the recruitment process steps?

If you're motivated to take on this exciting challenge and contribute to our exceptional team, send us your CV. We'll start with an initial phone interview to assess your candidacy. Then, you'll be invited for an interview!

We have a company culture that advocates diversity, inclusion, and equal opportunities. Are you a person with a disability and need adjustments for hiring? Feel free to let us know.

We look forward to welcoming you to DoubleTree by Hilton Brussels City!