Club Operations Manager

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

What is in it for you:

• Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Planet 21 and WATCH

Job Description

Reporting to the Director of Club Operations, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Support the Club Director, Spa Director & Assistant Director of Club in the overall management and strategic direction of the Club, assuming the responsibilities of the Assistant Director in their absence
• Oversee the operations functions of the Club as well assist Spa when needed
• Supervise all Club Associates including Club Supervisors and support Club Directors with their department colleagues and their business needs
• Assist and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Ensure that monthly financial outlooks for all Club revenue streams are  on time, on target and accurate
• Ensure schedules for colleagues are done timely within budgeted hours and schedule is compliant within Club & Spa scheduling rules ensuring meals are taken properly and overtime does not accrue
• Ensure full compliance to Club & Spa operating controls
• Actively involved in the recruitment  and professional development process of Club leadership positions
• Responsible for overseeing hiring and training of all Club staff
• Ensure all reviews for all departments are done in a timely manner
• Maintain and improve SOP’s for all departments
• Responsible for  maintaining the physical facilities at the highest level possible of cleanliness and function
• Work closely with engineering to keep all facilities in working order including a PM program
• Understand pool chemistry and  upkeep dynamics
• Developing knowledge base for all Club & Spa disciplines and revenue streams by participating in and monitoring programs
• Maintain inventory and ordering of supplies
• Monitor performance and attendance of all Club & Spa colleagues
• Attend departmental meetings
• Oversee the ongoing daily standup meeting dynamics
• Maintain a robust communication log
• Responsible for managing the quality assurance of the commercial cleaners and third party equipment maintenance  vendors
• Understand and maintain technology such as operating/PMS system of the Club along with support software and support all teams in software knowledge and skills
• Provide exceptional service to members and guests alike
• Follow up directly on members comments and concerns and maintain a customer feedback program
• Give prospective member tours in the absence or assistance to Membership Office.
• Ensure the Club MOD program is comprehensive and effective
• Enforce club rules and regulations
• Administer a member retention program to improve customer satisfaction and loyalty
• Assist with the marketing of the club product, internally and externally working closely with relative departments
• Regularly participate in and oversee all activities and events scheduled for members
• Attend regularly scheduled managers' and staff meetings in the Club.
• Attend company-wide, resort-wide meetings.
• Follow department policies, procedures and service standards
• Interact with guests in a friendly, service oriented manner.
• Follow all safety policies
• Follow department policies, procedures and service standards
• Other duties as assigned

Qualifications

• Bachelor’s Degree and/or previous leadership experience in a Health Club preferred
• Minimum 2 years’ experience in the athletic club/resort preferred
• Minimum 1 year experience in management
• Basic knowledge of tennis, fitness, and aquatics preferred
• CPR and First Aid certification required
• University/College degree in a related discipline preferred
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Visa:  Must be able to provide proof of eligibility to work in the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M/F/V/D

Annual Salary Range: $65,000 to $82,000