Operations Manager/ Lead
About the job
Are you an experienced leader of leaders and do you have a passion for taking guest experience to the next level? Then keep reading!
Zoku provides a home for business travellers who want to live in a city for between a few days and a few months. We’re a new type of business hotel offering a relaxed place to live, co-work and socialize – while wiring residents into the local scene. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.
TELL ME MORE
As our Lead Duty Manager, you’ll be responsible for the smooth-running of Zoku Copenhagen’s operations and are the guardian of providing a Zoku-like guest experience. You are leading the Front of House, meaning our social spaces outlets Front Office, F&B services and co-working, which are definitely not like in an average hotel.
No traditional reception desk to be seen here, but our Kindred Spirits bar, Living Kitchen restaurant, co-working spaces and rooftop terrace with views as far as the eye can see! You also act as the liaison between our Maintenance, Housekeeping, People & Culture, Kitchen, Meeting & Events and Support Office departments.
Don’t worry, you won’t be doing it alone! Our team of Duty Managers and Sidekicks will be there to support you, and we’ll expect you to lead them and help them grow. As part of our Management Team, you’ll be working as the right hand of and report to our General Manager to take Zoku Copenhagen to the next level.
WHAT WILL YOU DO?
No day looks the same as a Lead Duty Manager… but here’s a glimpse of what you can expect:
Operational coach: Guide, train and manage our operational team, including organizing regular check-ins and quarterly goal setting.
Smooth operator: Be hands-on and actively support the operational team to make sure that every guest receives a Zoku-like experience. You'll jump in when and where needed without hesitation - you lead by example.
Above & Beyond: Find creative ways & opportunities to increase our financial results and revenue streams as well as team engagement and guest satisfaction.
Keep your admin in check: Whether it's our PMS, POS or SOP's, you stay on top of our systems and processes, and organize our data & suppliers efficiently.
Guardian of our values: Uphold Zoku's brand standards and ensure that team is always up-to-date.
WHAT’S IN IT FOR YOU
- A market conform salary package in accordance with experience and know-how.
- Cool like a free after-work drink, various discounts and friends & family rates at all .
- A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with.
- The best staff meals, enjoyed in our social spaces overlooking the city.
- Exciting (on the job) training opportunities and fun events throughout the year to celebrate achievements and milestones.
- A job at one of the 25 coolest hotels in the world, that feels like a second home and is .
- Department: Reservations Guest Relations Reception
About you
WE LOVE PEOPLE WHO
- Bring good vibes to the work floor
- Are genuinely friendly, approachable, and empathetic.
- Show strong leadership skills and know how to empower and grow their team.
- Can juggle many tasks at once while remaining cool-headed and warm-hearted.
- Have an entrepreneurial spirit and never settle for less than amazing.
- Have worked in an international workplace.
- Have provable knowledge of maintaining a high standard of guest service and team engagement.
A FEW MUST HAVES
- You have a minimum of 3 years working experience leading operational teams in the Front Office and/or Food and Beverage department.
- You’ve worked with PMS and POS software.
- You are preferably available from 1st of September
- You speak fluent English, especially Danish and other languages are a plus!
- You are an EU-resident or have a valid Danish working permit.
- You are fully flexible, as there won't be fixed working days/hours.
- You love to work as we'll need you full time.
- Language required: English.
The company
Zoku has invented a new category within the hotel industry with its home-office hybrid concept and award-winning Zoku Loft. Opened in 2016 by Dutch entrepreneurs Hans Meyer and Marc Jongerius, Zoku is named after the Japanese word for family, tribe or clan. Zoku facilitates international living, working and conscious traveling for the growing population of globetrotting professionals, digital nomads and remote workers. Its multipurpose business facilities make it a hospitality frontrunner in the future of work, providing hybrid work solutions for employees to reconnect while working-from-anywhere. The bold concept, which goes far beyond the standard hotel proposition of “putting heads in bed”, has won numerous awards, received rave reviews from guests and is praised for its vibrant Social Spaces, sustainability initiatives and unique community that facilitates connections between residents and locals. Zoku achieved B Corp certification in 2018, becoming one of the first hotels in the world to receive this recognition, and was voted “one of the 25 coolest hotels in the world” by Forbes. Zoku expanded to include three new locations to its portfolio of European hubs: Copenhagen, Vienna, and Paris.
