IT Manager

IT Manager

DEPARTMENT : IT
HOTEL / UNIT : San Clemente Palace Kempinski Venice
LEVEL : Department Head
REPORTS TO : General Manager

SCOPE: This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies..

OVERALL OBJECTIVES
The job of IT Manager is executed satisfactorily when:
- All IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive.
- IT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.
- All Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out.
- The IT department runs to budget.
- The hotel has an acceptable level of PCI compliance.
- All Kempinski standards related to guest facing technology are implemented to an acceptable level.

MAIN RESPONSIBILITIES
- First point of contact for all computer related issues within the hotel.
- Solve technical or operational problems as reported by the users.
- Ensure that equipment is in proper working order and application performance is optimized
- Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
- Ensure that backups are performed and checked on a regular basis.
- Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
- Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
- Follow Kempinski policies as they relate to the security and operation of the computer systems.
- Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
- Update all computer systems with the latest security patches to minimize internal and external access security risks.
- Train and maintain back-up staff for each server-based application
- Ensure first level support backup is in place for all systems and network.
- In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
- Coordinate the installation of all new applications or upgrades of existing applications.
- Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.
- Implement all corporate IT related policies and procedures and carry out an annual self audit.
- Provide advice to better expedite access and to improve the use of information in the Hotel.
- Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.
- Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.
- Responsible for communication with computer vendors and Kempinski Corporate IT Department.
- Responsible for timely preparation and submission of all IT budgets
- Responsible for the management and control of all IT budgets according to an agreed plan and budget.
- Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.
- Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
- Select and recruit suitable employees for the department using prescribed set of policies and procedures.
- Identifie employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of People Services.
- Work within all pre-set budgetary limits.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

NATIONALITY: Eligible for a working permit in country of hire

EDUCATION: Bachelor Degree or Diploma in IT Administration, MIS

EXPERIENCE: Preferably, combination of a company area or regional position involved with Hotel systems configuration and administration and working knowledge in service industry operations, managerial and international experience. Any combination equivalent to experience that provides the required skill and knowledge is qualifying. Minimum of 10 years experience in IT and the hospitality industry

LANGUAGE: Ability to work and communicate in a multinational environment:
Italian - excellent oral and written skills
English – excellent oral and written skills
Additional language – beneficial dependent on region

COMPETENCIES: Include the skills the candidate must have to fill this position
- Planning & organizational skills
- Follow-up
- Customer focus
- Interpersonal and intercultural skills
- Excellent communication and listening skills
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TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:
- Experience of Kempinski standard systems
- Opera PMS
- Opera S&C
- Micros POS
- ORS/SFA/OCIS
- MS Office
- Windows AD
- LAN and WAN implementations
- Novell GroupWise
- Watchguard
- Guest Facing Technologies
- Telephony and Communication solutions
- Call Accounting
- Facilities and Guest Service solutions
- HSIA solutions