Stateroom Attendant - Pride of America

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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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This is a job onboard a Cruise Ship.The Stateroom Attendant is responsible for the daily servicing and cleaning of guest staterooms on a prompt and professional basis, and in accordance with the company’s highest standards as outlined.

• Change bed linens on either “changing day” or as needed. Ensures all linen and towels are fresh, clean and in good condition.
• Remake beds and replace furniture to original locale.
• Lightly dusts the entire room, or as needed, including the dusting or polishing of electrical units and loose furniture. • Lightly vacuums the entire room or as needed.
• Cleans mirrors, chrome, glass, windows, window ledges, and other shinning surfaces.
• Folds or stows any guest luggage, shoes, clothing, or possessions.
• Proper turndown service nightly including turndown bed, refresh towels, bathroom, tidy room, replace dirty glasses, place the next day’s Freestyle Daily at the foot of the bed, etc.
• When not in use, extra equipment must be correctly stored; pillows, bedspreads, luggage pads, life jackets.
• Water, flowers, and amenities replenished as needed.
• Assure to clean in the bathroom; walls, ceiling, floors, toilet, drainage, shower curtain, shinning of mirrors & chrome. Changing of towels (if necessary and in accordance with the environmental policy). Re-stocking of all paper products and amenities as needed.
• Vacuums the hallways at the start and end of each shift.
• Spot carpets and walls as needed.
• General cleaning of balconies. Wipes down railings. Clean ashtray, furniture. Ensures the flooring is presentable (teak floors clear of water puddles and drains cleared; brown flooring cleaned and dried by hand).
• Embarkation/Disembarkation day: Cleans and sanitizes all drawers, closets, and shelves.
• Properly sanitizes hot tubs and special features at the end of each cruise.
• Shines and polishes metal ice buckets and stands.
• Cleans ceilings and alleyways, ventilation and exhaust ducts.
• Assure the trolleys are neat and tidy at all times. Stocked and ready for use. Chemical caddy is stocked, items are properly labeled, and the caddy is never left unattended. Ensures only NCL-issued chemicals and cleaning materials are used and that proper dilution of chemicals is followed.
• Responsible for requesting linen and towels from the Main Laundry.
• Special projects (i.e., carpet shampooing, washing/changing of duvets, bed pads, etc.)
• Ensures the proper number and sizes of life jackets needed by the guests are readily available in the stateroom.
• Maintains the highest standards of cleanliness in all guest staterooms and surrounding areas, proper management system sorting (at source), entry to guest staterooms and reports any suspicious activity.
• Maintains the trolley, hallway, locker and pantry areas at all times in accordance with USPH and SEMS rules and regulations.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS
• Intermediate to Advanced verbal and written level of English is required.
• Two years’ experience in a Hotel or related establishment is required; or two years’ experience in hotel related positions on board ships is required.

EDUCATION
• High school diploma or equivalent. Some related college education is preferred.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.