Minor International
Posted
Front Desk Manager
About the job
Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
Responsibilities for Front Desk Manager
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer service
- Schedule the front office staff and supervise workload during shifts
- Act as liaison between the General Manager and staff
- Answer phone inquiries, direct calls, and provide basic information
Qualifications
- High School Diploma required, advanced degree in hospitality related field preferred
- 2 years of previous front desk manager or front desk supervisor experience is preferred
- Excellent leadership, management, and team building skills
- Must have strong verbal and written communication skills
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Ability to multitask, prioritize, and manage time
- Department: Room Division Management
