Assistant IT Manager , Egyptian Only

Assistant IT Manager, Egyptian Only

Application Deadline: 31 July 2024

Department: Information Technology (IT)

Employment Type: Permanent - Full Time

Location: Egypt - Cairo

Description
This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for the front office, back office, sales & catering, personnel, spa, and other network-based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice, and guest technologies. 

 

The role will be responsible for management of the IT and potentially AV staff in the hotel. The Director of IT role is only for larger hotels in the MEA and China Regions.

Key Responsibilities

•       First point of contact for all computer related issues within the hotel.  
•       Solve technical or operational problems as reported by the users.
•       Ensure that equipment is in proper working order and application performance is  

               optimized.

•       Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are                   monitored and that technical service is available any time.
•        Ensure that backups are performed and checked on a regular basis.
•       Ensure that hotel network, systems and data is secured from unwanted intrusion and in         line with stated Kempinski standards and rules and regulations given by law. 
•          Ensure that IT contingency systems for all key business areas are in proper working                  order and that staff are trained in the switching to, and use of, these contingency                  systems.
•        Follow Kempinski policies as they relate to the security and operation of the computer            systems.
•        Ensure that the IT organizational requirements for legal, data protection and PCI                      compliance are in place.
•       Update all computer systems with the latest security patches to minimize internal and              external access security risks.
•        Train and maintain back-up staff for each server-based application.
•       Ensure first level support backup is in place for all systems and network.
•         In cooperation with all other department heads; design and implement new c                           procedures that will improve profitability, operations and work efficiencies.  
•        Coordinate the installation of all new applications or upgrades of existing applications.
•        Coordinate and review all new software development specific to the hotel, in                              accordance to Kempinski policies and standards.
•       Implement all corporate IT related policies and procedures, carry out an annual self                  audit.
•       Provide advice to better expedite access and improve the use of information in the                   Hotel. 
•        Take direction from the Corporate IT department as it relates to the technical operation            of computer technology hardware and software.
•        Communicate status, risks and opportunities as it relates to IT to Corporate & Regional          IT, General Manager and Hotel Management.
•        Responsible for communication with computer vendors and Kempinski Corporate IT                Department.
•       Responsible for timely preparation and submission of all IT budgets.
•       Responsible for the management and control of all IT budgets according to an agreed                plan and budget.
•        Ensure a business continuity plan is established and tested together with the                            department heads for all part of the business supported by IT.
•       Maximize employee productivity and morale within the department and consistently               maintain discipline within hotel guidelines and local regulations.
•        Schedule employees in line with varying business levels in order to maximize                             productivity and minimize payroll costs.
•        Select and recruit suitable employees for the department using prescribed set of                       policies and procedures.
•        Identify employees with potential for promotion and/or transfer and makes appropriate          development plans for him/her together Director of People Services.
•        Work within all pre-set budgetary limits.
•   Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise
Preferably, combination of a company position involved with Hotel systems configuration and administration and working knowledge in service industry operations. Any combination equivalent to experience that provides the required skill and knowledge is qualifying. Minimum of 2 years experience in a similar size 5 star property in a similar capacity is preferred .
About Kempinski Nile Hotel Garden City Cairo

Located in Egypt's beautiful capital, Kempinski Nile Hotel offers guests a boutique five-star experience on the banks of the Nile River. Right in the heart of Cairo's Garden City district in down-town, guests are only a short drive from the Pyramids of Giza, shopping areas and local attractions. Kempinski Nile Hotel caters to large groups, couples and solo travelers offering 137 rooms and 54 exclusive suites in an unforgettable environment. All suites come with their own private balcony so guests can relax and enjoy a beautiful view of the Nile River.