Kempinski Al Othman Hotel Al Khobar Saudi Arabia
Posted
Spa Therapist
About the job
Spa Therapist
Department: Spa & Recreation
Employment Type: Permanent - Full Time
Location: Saudi Arabia - Al Khobar
Description
To work with a clear understanding of the standards, core values, visions and goals of Kempinski and Kempinski The Spa.
To ensure clients receive requested treatments and follow-up recommendations according to the spa’s standard operating procedures (SOPs) and policies.
Key Responsibilities
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About Kempinski Al Othman Hotel Al Khobar Saudi Arabia
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Department: Spa & Recreation
Employment Type: Permanent - Full Time
Location: Saudi Arabia - Al Khobar
Description
To work with a clear understanding of the standards, core values, visions and goals of Kempinski and Kempinski The Spa.
To ensure clients receive requested treatments and follow-up recommendations according to the spa’s standard operating procedures (SOPs) and policies.
Key Responsibilities
- Provides spa treatments according to Kempinski the Spa treatment menu, standards and outlined protocols.
- Retains proper working knowledge of the process, benefit and outcome of all treatments and products in the spa.
- References and adjusts treatments according to the guest’s health assessment.
- Delivers special, individualized and unique service to guests in the Spa.
- Up sells and recommends in a thoughtful way—treatments, retail and homecare.
- Begins and end treatments on time.
- Confidently handles and rectifies guest queries or small complaints.
- Ensures guests comfort and a genuine, welcoming environment for all guests.
- Ensures a proper handover is completed in the guest journey as per the documented standard; following up on treatment experience and acting on any discrepancies.
- Maintains the setup, hygiene and cleanliness of treatment rooms and treatment equipment.
- Maintains complete discretion and confidentially in all communications with guests.
- Actions other positions’ responsibilities within the spa as required.
- Reports all accidents and guest incidents to the Spa Manager in a swift and professional manner.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About Kempinski Al Othman Hotel Al Khobar Saudi Arabia
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
- Department: Spa Sport and Fitness
