Club Lounge Team Members

Hotel Brand: InterContinental
Location: New Zealand, Auckland

Hotel: Auckland (AKLHA), 1 Queen Street, 1010

Job number: 128696



About us 

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

InterContinental Auckland is set to redefine luxury in Auckland with the finest Club Lounge experience the city has ever seen. As a pre-opening team member, you will play a crucial role in shaping this premier destination and setting the standard for exceptional hospitality.

We are seeking passionate and dedicated Club Lounge Team Members who will be at the heart of delivering an unparalleled experience to our guests. In this role, you will be instrumental in the pre-opening phase, ensuring every detail is perfect and our service exceeds expectations. Your primary focus will be connecting with our guests and providing exceptional, detail-oriented service.

Explore your journey ahead 

• Guest Interaction: Engage with guests to understand their needs and preferences, ensuring a personalised and memorable experience
• Service Excellence: Deliver top-tier service with attention to detail, creating a warm and welcoming atmosphere in the Club Lounge
• Knowledge Sharing: Be well-versed in all hotel offerings, including Food and Beverage options, to provide informed recommendations and assist guests effectively
• Team Collaboration: Work closely with colleagues to maintain a seamless operation and uphold the highest standards of service
• Pre-Opening Activities: Participate in the setup and organisation of the Club Lounge, contributing to the overall guest experience from day one

What we need from you 

• Previous experience in a luxury hospitality environment, preferably in a Club Lounge or similar setting
• Strong communication and interpersonal skills, with a natural ability to connect with guests
• Detail-oriented with a passion for delivering outstanding service
• Knowledgeable about Food and Beverage offerings and the hospitality industry
• Ability to work collaboratively in a fast-paced, dynamic environment
• Flexibility to work various shifts, including weekends and holidays

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.