Executive Housekeeper

Welcome to Hilton Brussels Grand Place, a place where elegance meets conviviality, and innovation blends with tradition. In the heart of Brussels, our iconic hotel embodies the spirit of the city: dynamic, cosmopolitan, and full of surprises. Our team is our greatest pride; a group of dedicated professionals driven by a passion for hospitality and the desire to create unforgettable experiences for our guests. Join us and discover a world where every day is a new adventure!

We are seeking an experienced and dynamic Executive Housekeeper to lead our housekeeping team. The successful candidate will be responsible for ensuring the highest standards of cleanliness and hygiene across all areas of the hotel, maintaining effective collaboration with other Heads of Departments (HODs), and overseeing the housekeeping operations including external suppliers. This is a hands-on, operational management role that requires excellent communication skills in both French and English, flexibility to handle last-minute requests, and a proactive, quality-oriented approach.

Key Responsibilities

• Team Leadership: Lead, motivate, and manage the housekeeping team to ensure high performance and productivity.
• Operational Management: Oversee the daily operations of the housekeeping department, ensuring all areas of the hotel are clean and well-maintained.
• Scheduling: Create and manage staff rotas to ensure adequate coverage and efficient use of resources.
• Quality Assurance: Maintain the highest standards of cleanliness and hygiene, conducting regular inspections and addressing any issues promptly.
• Collaboration: Work closely with other HODs to ensure seamless operations and excellent guest service.
• Event Cleanliness: Ensure all event spaces are cleaned and prepared to the highest standards before and after events.
• Supplier Management: Manage relationships with external suppliers to ensure quality and cost-effectiveness.
• Communication: Maintain open and effective communication with the team and other departments to ensure smooth operations.
• Flexibility: Respond quickly and effectively to last-minute requests and changes.
• Proactive Approach: Identify and address potential issues before they become problems, continuously seeking ways to improve the housekeeping operations.

Profile

• Enthusiasm and passion for delivering exceptional service that goes above and beyond.
• Charismatic communication skills, capable of effortlessly connecting with people from all walks of life.
• A natural flair for problem-solving and thinking on your feet.
• Fluency in English and French is a must; proficiency in additional languages is a delightful bonus.

• Experience: 3-5 years of relevant experience in a similar role, preferably in a luxury hotel setting. Experience with PMI, ONQ, and Synergy (housekeeping systems) is a plus.
• Strong leadership and team management abilities, quality-oriented mindset.

What to expect when working at Hilton Brussels Grand Place?

• Working Hours and Professional Environment: flexible working schedules depending on operational needs. You may be required to work occasionnaly weekends.

• Collaborative Work Environment: Join a dynamic and collaborative team that encourages the exchange of ideas and creativity.

• Professional Development: Access opportunities for ongoing training, professional growth, and skill enhancement.

• Competitive Compensation: Enjoy a salary aligned with the market, Sunday premiums, as well as additional benefits such as CCT90, group insurance, meal vouchers, and eco-vouchers.

• Well-being-Focused Company Culture: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.

• Advancement Opportunities: Progress within the company through advancement and career development opportunities.

• Discounts on Products/Services: Did you know that Hilton Brussels Grand Place is part of the Pandox investment group? We own and operate six other hotels in Belgium:

The Hotel. Brussels

DoubleTree by Hilton

Crowne Plaza Antwerpen

Holiday Inn Brussels Airport

Hotel Hubert Grand Place

Indigo Brussels City

Enjoy attractive discounts on rooms and restaurants across our various establishments as well as access to the gym!

As a Hilton team member, you also benefit from discounts at Hilton hotels worldwide!

• Responsible Initiatives: Contribute to company projects or initiatives focused on social and environmental responsibility.

• Recognition Programs: Be recognized and rewarded for your contributions through recognition and reward programs.

What are the recruitment process steps?

If you're motivated to take on this exciting challenge and contribute to our exceptional team, send us your CV. We'll start with an initial phone interview to assess your candidacy. Then, you'll be invited for an interview! We have a company culture that advocates diversity, inclusion, and equal opportunities. Are you a person with a disability and need adjustments for hiring? Feel free to let us know.

We look forward to welcoming you to Hilton Brussels Grand Place!