IRD Assistant Manager

POSITION OVERVIEW

F&B 575 LLC manages the food and beverage operations at Aman New York. At F&B 575 LLC, we embody the values of passion, trust, respect, teamwork, bespoke service, accountability, sustainability, and fun.

 

With unwavering passion, we pour our hearts into crafting experiences that delight our guests.

 

The In-Room Dining Assistant Manager will support the efficient and smooth operation of our in-room dining operation. They will assist in leading the team hands on, ensuring exceptional guest service, and maintaining high-quality standards.

 

This position has an annual compensation rate of $80,000.

RESPONSIBILITIES

• Assist in managing all aspects of the in-room dining service, including order taking, food preparation, delivery, and guest satisfaction, within all the areas that in-room dining service is responsible for, including and not limited to guest’s hotel suites, spa, residences, and others.
• Collaborate with the In-Room Dining Manager to develop and implement strategies for improving service quality and efficiency.
• Train, mentor, and supervise in-room dining staff, ensuring they adhere to service standards, policies, and procedures.
• Ensure timely and accurate order delivery, maintaining strong communication with the kitchen and other relevant departments.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Monitor and control inventory, ensuring adequate stock levels while minimizing waste and spoilage.
• Collaborate with other departments to ensure a seamless guest experience, including coordination with housekeeping, front desk, and kitchen employees.
• Coordinate and lead to perfect execution and delivery, the amenities and mini-bar program of the property between all departments involved, keep accurate track of all requests in line with company standards and guests’ requests.
• Ensure that the employee cafeteria is kept clean and organized at all times throughout the shifts.
• Assist in managing all aspects of compliance to DOH requirements of the in-room dining department.
• Assist in conducting regular performance evaluations for in-room dining team members.
• Stay updated on industry trends and recommend innovative ideas to enhance the in-room dining service.
• Conduct daily pre-shift communication meetings.
• Generate a positive and encouraging atmosphere while maintaining a great sense of accountability.
• All other responsibilities assigned by Management.

QUALIFICATIONS

• Previous experience in a supervisory or assistant managerial role in the food and beverage industry, preferably in room service, in-room dining or private dining.
• Strong knowledge of food and beverage operations, including order taking, food preparation, and delivery procedures.
• Flexible schedule, including the ability to work evenings, weekends, and holidays as required.
• Excellent communication and interpersonal skills with the ability to interact effectively with guests, team members, and other departments.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work under pressure and handle challenging situations with composure.
• Proficiency in using computer systems and relevant software, Micros and Digivalet, is highly desired.
• Ability to maintain a clean and professional appearance as per company policies.
• Ability to carry, push, and pull heavy loads up to 45 lbs; standing, bending and lifting will be required.
• Sensitive to cultural nuances.
• Excellent communication skills, both written and verbal on English.
• Very high attention to detail.
• Be a self-motivator and motivator of others.
• Ability to work together with other colleagues.
• Multi-lingual is a plus.
• TIPS and ServSafe Certified.