Stage - Front Office
About the job
Description de l'entreprise
The Hoxton, Brussels is our first hotel in Belgium, occupying a brutalist-style tower building and the former European headquarters of IBM. It features 198 rooms of various sizes, a lofty double-height lobby, a bar, a coffee bar, a Peruvian-inspired restaurant - Cantina Valentina, a rooftop bar – TOPE - that offers stunning views across the city, and The Apartment, our unique meetings & events concept.
Description du poste
What you'll do...
- You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way
- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
- Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels
- Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to
- You’re our gatekeeper for the hotel. You know who’s who and what’s what.
- And yes, there’s a little admin... Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that!
Qualifications
What we're looking for...
- Individuals. You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get things done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
Informations supplémentaires
What’s in it for you…
- 550€/month
- Reimbursement of transport cost 80%
- Food on us during your shift
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Excellent discounts across the global Ennismore family for you and your nearest and dearest
- Department: Reception
The company
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist®.
