Reservations Supervisor

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Book room reservation requests, enter rooming lists, and update accurate information in the system
• Oversee the booking process to ensure accuracy and efficiency.
• Lead a team of reservation agents, providing guidance and support to ensure smooth operations.
• Train new reservation agents and provide ongoing training to the team.

Qualifications

Your experience and skills include:

• Guest focused personality is essential; experience is an asset.
• Prior experience working with Opera Cloud or a related system.
• Strong interpersonal and problem-solving abilities.
• Strong organizational abilities to manage reservations, schedules, and inventory effectively.
• Strong verbal and written communication skills for effective interaction with team members, guests, and other departments.
• Fluency in English; additional languages are a plus

Additional Information

Your team and working environment:

Austin's newest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

Fairmont Austin is proud to be an Equal Opportunity Employer.