Housekeeping Floor Porter

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Description

Job title:  Housekeeping Floor Porter
Department:  Housekeeping
Inspired & supported by:  Head Housekeeper

Salary: £30,850 (including service charge)

Your purpose will be:  To assist the housekeeping department in being able to function smoothly and efficiently. To work as part of a team dealing with the cleaning and preparation of linen items.

You will be accountable for:

• To ensure that all specified tasks are cleaned and presented within the allocated time frame, to the standard required by the Senior Housekeeper.
• To be courteous and discreet with guest requests.
• To handle guest queries in accordance with company standards.
• To train new employees to the required standard.
• Delivery of guest supplies and/or linen to guest floors as required.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises.
• Adhere to all Savoy policies and procedures as outlined by the hotel.
• Be an active colleague of the Savoy team in our mission of ‘Turning Moments into Memories’ for our guests.
• To help Room Attendants with their enquiries in cleaning the rooms including filling the pantries.
• To help cleaning chandeliers; moving beds and the linens in the rooms.

 

Qualifications

What you will need to do this role:

• Excellent customer service skills
• Highly organised and able to work independently and use initiative
• Enthusiastic and positive personality
• Strong communication skills
• Experience in a luxury hospitality environment
• Be physically fit for the role.

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?:

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme