Front Desk Manager

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards.  Directs, implements and maintains a service and leadership philosophy, which serves as a guide to respective staff.

• Guest Relations and Service:
  
  
  • Anticipate and respond to guests’ needs, ensuring positive relations and satisfaction.
  • Resolve complaints promptly, assist staff in delivering optimal service, and maintain a welcoming atmosphere.
  • Conduct pre-shift meetings, review daily business levels, and ensure readiness for service.
• Staff Management and Training:
  
  
  • Prepare and adjust weekly schedules, coordinate breaks

Qualifications

• Education and Certifications:
  
  
  • College degree, preferably in Hospitality Management.
  • High school diploma or equivalent vocational training certificate; some college preferred.
  • Certification in CPR.
• Experience and Skills:
  
  
  • 1-2 years of experience as an Assistant Front Desk Manager, preferably in a 4-5 Star/Diamond style hotel.
  • Previous cashiering experience.
  • Fluency in English, both verbal and non-verbal.
  • Familiarity with yield management and cost controls.
  • Ability to suggestively sell.
• Abilities and Competencies:
  
  
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • Strong organizational and prioritization skills.
  • Clear thinking and good judgment under pressure.
  • Thoroughly follow directions and understand guest service needs.
  • Work cohesively with a team and with minimal supervision.
  • Maintain confidentiality of guest information and hotel data.
  • Identify departmental training needs and provide training.
  • Direct and correct staff performance as needed.
• Technical Skills:
  
  
  • Compute basic arithmetic.
  • Input and access information in property management systems, computers, and point of sales systems.
• Physical Abilities:
  
  
  • Transport items weighing 20-30 pounds over a distance of approximately 100 feet.
  • Endure various physical movements throughout work areas.
  • Reach 1-2 feet.
  • Remain stationary for 4-6 hours during work shifts.
  • Effectively communicate with guests, management, and co-workers.

 

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities
• Eligible performance based bonus